For returns/exchanges of online orders, please contact us first to receive the proper instructions. Send an email to firstname.lastname@example.org with your order number and reason for the return or exchange request.
Within 30 days of your in-store purchase or having received your online order, a full refund in the original form of payment or an exchange will be issued by MiJa Books, Inc. for returns of new and undamaged books, and unopened and undamaged merchandise from MiJa Books with the below exceptions:
- All sale/clearance items are final, non-refundable and non-exchangeable. If you want to return or exchange a book that was on sale/clearance, please consider donating the book(s).
- Damaged books or opened merchandise cannot be returned or exchanged.
- Returns or exchanges will not be permitted (i) after 30 days or without receipt, (ii) for products not carried directly by MiJa Books.
- Returns or exchanges of items purchased in-store must be returned or exchanged in-store and in-store only. Please bring your original form of payment or original purchase receipt to verify your purchase.
- Exchanges can only be made for items of equal value. If the item you choose to exchange for is of greater value, you would be responsible for paying the difference.